Social Solutions

Program Assistant

Job Locations US-DC-GHSI
# of Openings
GHSI - Public Health


Social Solutions International, Inc. (Social Solutions) is a Hispanic and woman-owned business emphasizing quality research and evaluation, training and technical assistance, and institutional support services. We are a mission-driven organization that believes that superior science can improve the world. Social Solutions is dedicated to the creation of social and health solutions to improve the welfare of underserved populations worldwide.

Overview of the Position

The United States Agency for International Development (USAID) has contracted Social Solutions to recruit and hire qualified individuals for the following position:


Title: Program Assistant

Location: Washington, DC

Application Deadline: Open until filled

Salary Range: GS-7 equivalent


The USAID Global Health Bureau supports field health programs, advances research and innovation in selected areas relevant to overall Agency health objectives, and transfers new technologies to the field through its own staff’s work, coordination with other donors, and a portfolio of grants. The Office of Maternal and Child Health and Nutrition (GH/MCHN) serves as the Agency’s technical and policy lead on maternal and newborn health, child survival, immunization, nutrition, and water, sanitation and hygiene, with a focus on ending preventable child and maternal deaths. Cross-cutting activities managed by the Office in support of this goal address private sector partnerships, community health systems, social and behavior change communication, multilateral partnerships, gender, and monitoring and evaluation.


The Program Assistant (PA) will be an essential member of the team and will report on a day-to-day basis to the MCHN Director or Deputy MCHN Director. The PA provides support to the MCHN Front Office (FO) team, performing a variety of both complex and routine administrative and technical duties, with a higher or lower relative level of expertise and greater or lesser extent of required oversight and onsite management, depending on grade level (as described below).


The PA provides support to FO staff and on occasion to MCHN technical teams, performing routine administrative and analytical duties. These duties range from tasks such as scheduling briefings and meetings and maintaining program files to more complex analytical tasks such as collecting, compiling and analyzing data for various program documents and designing and maintaining spreadsheets in support of financial or program tracking systems. The PA works closely with the assigned team and provides input on related technical issues. The PA also works with other members of the team (and potentially across other parts of the Global Health Bureau) to assist in areas within the purview of the assigned office. Assignments may include country backstopping, overall administrative support and other duties as assigned. The PA ranks tasks in order of importance and impending deadlines, and handles several tasks simultaneously. The individual is expected to become familiar with USAID business systems, technical issues and policies pertaining to Maternal and Child Health and Nutrition as well as supporting the MCHN FO in day-to-day functions. The PA must develop a strong working knowledge of USAID administrative systems, policies and guidelines, as well as corporate practices and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific duties may include:



  • Schedule team meetings and events
  • Support team with general logistics/support; maintain team calendar, call lines, meeting setup and logistics
  • Provide administrative support for hiring actions, onboarding of new staff, meetings logistics, Front Office tasks, and memos, as needed
  • Document minutes/notes of regular MCHN Office or FO meetings, or other partner meetings, as required
  • Maintain Time & Attendance for the MCHN Office
  • Maintain up-to-date MCHN SOP files
  • Support FO staff with all travel and logistical needs

Program Management and Financial Monitoring

  • Coordinate schedules, communications and meetings preparation for FO staff with MCHN technical teams, other USAID Offices/Bureaus, external partners and stakeholders, including note taking and follow up actions
  • Support PIO Technical leads to coordinate and manage project(s), maintain updated files and documentation and potentially participate on management teams
  • Compile and analyze programmatic, technical, and budgetary data for the FO activities and overall office program management; organize data for use in briefings, publications, reports, and decision making
  • Support the formulation, implementation tracking and follow up actions for Office-wide program processes (HIP/OP reviews; portfolio reviews; budget reviews; program progress tracking and reporting; congressional reports; and other Office and Agency exercises)
  • Coordinate oversight, management, and maintenance of the FO program and project files
  • Assist FO and various technical staff in the preparation of program documents and correspondence such as project authorization documents, action memos, and waivers, ensuring that all documentation is complete and in compliance with USAID rules, regulations, and standards

Quantitative Data & Analytics

  • Perform routine and ad hoc data collection exercises and analysis of data as needed, with tight turnaround times
  • Identify discrepancies in data collection and assist with resolving any contradictory data
  • Assist with the development of team presentations including synthesized analysis products using Excel, Google sheets, Panorama and/or other statistical software;
  • Research, plan, analyze, and organize technical and/or statistical information, and develop data for use in briefings, publications, and reports
  • Draft clear and succinct written summaries and/or Google or PowerPoint slide decks to help visualize data

Communications/ Knowledge Management

  • Support FO communications to the field as needed
  • Assist Communications and technical teams in development of technical updates and other technical/policy communication to the field including documents, presentations tools, report templates, trackers, and best practice documents, as needed
  • Develop talking points, information briefs (e.g., one-pagers), and presentation materials as needed
  • Schedule and manage relevant webinars with the Field to disseminate updates
  • Manage FO and/or division documents within Google drive, internal website, and listservs
  • Respond to Mission requests and help coordinate field requests for TA between the FO and divisions and provide support, as appropriate. Follow up to ensure completion of requests
  • Participate in cross-agency and interagency forums related to the work of the MCHN office


Qualification at the GS-7 equivalent Program Assistant level requires an associate’s degree in a related field and a minimum of 3 years of relevant experience, or equivalent combination of education and experience. Alternatively, an individual may qualify at the GS-7 equivalent Program Assistant level with a bachelor’s degree and a minimum of 1 year of relevant experience.


Other qualifications include:

  • A demonstrated interest in international development in general and global health and/or maternal/child health programs is desirable
  • Strong organizational skills
  • Experience in project administration and management procedures preferred
  • Some knowledge of USAID rules, regulations and capacity building concepts is a plus
  • Strong oral, written communication and comprehension skills
  • Ability to handle multi-tasking well
  • Excellent interpersonal skills
  • Ability to effectively present information and respond to questions from team members, managers, and others
  • Strong quantitative and analysis skills
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel)
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Applicants selected will be subject to a background investigation and must obtain and maintain a favorable adjudication as applicable to their position/duties
  • International travel, ranging from 5-15% depending on assigned operational unit

In order to fully evaluate your eligibility, your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position

Equal Employer

Social Solutions offers competitive salaries and comprehensive benefits. Please submit your resume online at

Social Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, sexual orientation, gender identity or any other characteristic protected by law.


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